Shopping

All the information on BiemBie.co.za website as well as the source HTML files and code may be used solely under the following terms and conditions:

The purpose of BiemBie.co.za:

The primary purpose of this site is to offer parents and businesses children’s play equipment for hire and toys for sale by accessing only one website.

The information is provided by BiemBie.co.za does not warrant the validity of the information. While a great deal of care has been taken to keep information on this site both accurate and current, due to a constantly changing business environment. Nor can it be held responsible for errors, misprints, omissions or misinformation. BiemBie.co.za is not responsible for information that may be contained in sites linked to BiemBie.co.za or links to other sites provided by BiemBie.co.za.

Restrictions on use:

All copyrights, trademarks and intellectual property rights on the BiemBie.co.za site belongs to BiemBie.co.za. Logos, images and names identifying BiemBie.co.za products are proprietary marks of BiemBie.co.za and except for what is listed below, shall not be construed as conferring license or right by implication or otherwise for use except where BiemBie.co.za permission has been granted.

  1. The public is granted nonexclusive, non-transferrable limited license to view and use information retrieved from the BiemBie.co.za database and site as long as it is solely for personal informational, non-commercial use and furthermore that any copyright notices or any other notices are not removed, obscured or changed
  2. No part of this site including but not restricted to materials retrieved from it, it’s source code or images on it may be reproduced, copied, republished, transmitted or reproduced in form whatsoever except where stated in this terms and conditions statement or where permission has been granted by BiemBie.co.za.

Linking:

Permission must be obtained from BiemBie.co.za before providing links to the website. The link must be to the BiemBie.co.za homepage. You may not obscure by framing or otherwise place any notices on the BiemBie.co.za site nor insinuate in any way that any advertising you may have is endorsed by BiemBie.co.za. You must discontinue your link if so asked by BiemBie.co.za for any reason. Permission can be obtained by sending an email to info@biembie.co.za

Disclaimers:

  1. This site is provided on an “as is”, “as available” basis and BiemBie.co.za expressly disclaims all warranties, including the warranties of merchantability, fitness for a particular purpose and non-infringement.
  2. co.za disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from, arising out of, or any way related to :
  3. Any errors in this site or omissions from this site and its content, including but not limited to technical inaccuracies and typographical errors.
  4. Any third party websites or content therein directly or indirectly accessed through links in this site, including but not limited to any errors or omissions there from
  5. The unavailability of this site or any portion thereof
  6. Your use of this site
  7. Your use of any equipment or software in connection with this site

Limitation of liability:

A covered party (covered party being: BiemBie.co.za, its affiliates, any officers, members, employees subcontractors, agents, successors) shall not be liable for any direct, indirect, incidental, special or consequential damages of any kind whatsoever (including, without any limitation) in any way due to, resulting from, or arising in connection with this site, including its content, regardless of any negligence of any covered party.

Disputes:

The terms and conditions that have been set forth shall be governed and construed in accordance with the laws of South Africa and any disputes arising shall be exclusively subject to the jurisdiction of the courts of South Africa as they apply to agreements made and solely performed therein.

Changes:

  1. The BiemBie.co.za site, its source code and these terms and conditions are subject to change without notice. The continued use of the BiemBie.co.za site following any change constitutes your acceptance of the change.
  2. Please review this section for any major changes in the future.
  3. These terms and conditions incorporate by reference any notices contained on the BiemBie.co.za site and constitute the entire agreement with respect to your access to and use of the BiemBie.co.za site.
  4. If, however, there are any provisions set forth in these terms and conditions that are unlawful, void or unenforceable, then that particular provision will be deemed severable from any of the provisions remaining and shall in no way affect the enforceability and validity of said provision.

Should you not agree with these Terms and Conditions in full, you must immediately terminate your use of this site.

Online Privacy Policy (Revision: 01/02/2016)

You’d be hard pressed to find a company that values your privacy more than BiemBie Pty (LTD) does. When you visit our website you will be given the opportunity to receive e-mails from us. We know that some of the information you choose to give us is personal, and we take that seriously. Read the statement below if you’d like to know what we do with the information we obtain from you.

This privacy statement describes how BiemBie Pty (LTD) collects and uses the personal information you provide on our Web site: www.biembie.co.za. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

BiemBie Pty (LTD) (hereinafter referred to as “BiemBie“, “we“, “us” or “our“) is committed to ensuring the protection of the privacy of all visitors (“Visitors”) to our website at www.biembie.co.za (the “Website“) as well as all persons (“Customers”) who have registered for an account with us (“Account”), whether they have done so in order to purchase products (“Shoppers”), or to rent products (“Rental Shopper”).

This Online privacy policy (“this Policy“) describes the ways in which we collect, store, use and protect your personal information. Throughout this Policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

Your Acceptance

When you use our website, you acknowledge your acceptance of this privacy policy. If you do not agree with this policy, please do not use our website. We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Access to Personal Information

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Special Notice for Parents: Personal Information about Your Children

We are extremely concerned about your children’s privacy. We do not knowingly collect any personal information directly from children, and we do not knowingly place children on our mailing list. When you register we may ask for some general information about your children or grandchildren. Specifically, we may ask for age and gender information. We combine this information with data submitted by other customers. This aggregated data is not personally identifiable. It is anonymous. We use this combined, anonymous information to help us better understand who is using our products. Again, this information is analyzed collectively and is not personally identifiable. We never ask for your children’s names or anything that could be used to contact them personally. Under no circumstances is any information you provide used to knowingly market directly to your children or to contact your children.

How to be Removed from Our Mailing List

If you wish to be removed from our list, please e-mail us on info@biembie.co.za. You may also follow the unsubscribe instructions located within all of the email communications you receive. If you have unsubscribed then we will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.

Types of Information we collect

As a Visitor, registered Shopper, you agree that we may electronically collect, store and use the following of your information:

  1. Internet usage information: including your Internet Protocol address (“IP Address”), browsing habits, click patterns, unique user ID, version of browser software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the Website, and the dates and times that you visit the Website, paths taken, and time spent on sites and pages within the Website (“Usage Details”); and
  2. Additional information you may provide on a voluntary basis: such as demographic information or information related to your favourite social networking site (eg. the site name, address and description), or information relating to your participation in competitions, promotions, surveys, and/or additional services (“Optional Details”).
  3. Personal Information about You: When you send us personal information such as your email address, street address, etc., we use this information for limited and specific purposes including the following:
    • We combine your information with data submitted by others. We use this aggregated data to analyze purchase trends and identify common characteristics of our customers such as what area they live in, etc. Your data is not personally identifiable at this point – you are anonymous.
    • We use this combined, anonymous information, along with any comments you provide, to help develop new products and make adjustments to current products. Again, this information is analyzed collectively and is not personally identifiable.
    • We also may use anonymous information to help persuade retailers to carry our products. We do not lend, rent or sell personally-identifiable information to our retailers.
    • In order to place an order you must first complete you are required to provide personal information such as name and e-mail address. If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide additional contact information (such phone number and delivery address) and financial information (such as delivery address if different than your and credit card number). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
    • If you request that we follow up with you personally such as to help you to fix a problem with a product, then we, or someone working specifically for us, will use this information to contact you as you requested.
    • If you choose to receive email or promotional information via e-mail from BiemBie, then occasionally (usually no more than twice a month), we will send you email or mail about BiemBie products and promotions. We won’t clog your mailbox with a bunch of spam, and we won’t give your email address or postal address to anyone else. That’s just not our style.

How we collect such information

  1. Voluntarily provided by you: Optional Details may be submitted by you to us if you decide to upload or download certain content (or products) from the Website, enter competitions, take advantage of promotions, respond to surveys, register and subscribe for certain additional services, or otherwise use the optional features and functionality of the Website.
  2. We collect information about Customers through your Personal, Corporate and Contact Details will be provided by you during your registration as a Customer and/or thereafter by your actively completing an online order. Additional Details are provided by you on a voluntary basis either directly or indirectly by means of you linking your Account to your other social networking profiles, such as your Facebook profile. Transaction Details are recorded by us as and when you buy or sell anything on the Website. Third Party Details are provided by you as and when you decide to order a product (including gift vouchers) as a gift for that third party.
  3. Automatically gathered via various technologies:
    • “Cookies” Information: A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. We collect aggregate demographic information from the Google DoubleClick cookie. The demographic information will contain age, gender, language settings, geographic region, and interests. You may opt out of Google Analytics Advertising Features and prevent your data from being used by Google Analytics here. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
    • Third Party Cookies: The use of cookies by our partners, tracking utility companies and service providers is covered by our privacy statement. We do have access or control over these cookies. Our partners, tracking utility companies and service providers use session ID cookies to make it easier for you to navigate our site and in order for you to use the shopping cart.
    • Other tracking technology: When you access the Website or open one of our HTML emails, certain Usage Details may be automatically collected and recorded by us or our service providers from your system by using different types of tracking technology.
    • Web Beacons: We, and our third party partners, employ, a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please email us on info@biembie.co.za.
    • Log Files: When you visit our website we detect and may record how you got here and where you came from. Specifically, we may collect the domain name or IP address of the site from which you connected, the type of browser you used, and what search terms you used if you found our site(s) via a search engine or link. This information is not used to identify you personally. This information is combined and analyzed anonymously to determine how and when people are visiting our website. We also use this information to measure the performance of our site and to help us decide where to advertise our brand and products.

The purpose for which we collect this information

We may use any Optional Details provided by you for such purposes as indicated to you at the time you agree to provide such Optional Details. We may use your Usage Details to:

  1. automatically provide you with the latest version of the BiemBie application on your system;
  2. remember your information so that you will not have to re-enter it during your visit or the next time you access the Website or Platform;
  3. monitor aggregate Website usage metrics such as total number of visitors and pages accessed;
  4. recommend such of our products to you which we believe you might like based on your browsing history; and
  5. track your entries, submissions, and status in any promotions or other activities in connection with your usage of the Website.
  6. The purposes for which we collect the information: We use the information that registered Customers provide (or that we collect) to operate, maintain, enhance, and provide all of the features of the Website and related services, and as may be necessary to comply with any relevant laws.
  7. More specifically: We use your Personal and Corporate Details to greet you when you access your Account, to manage and administer your use of the Website and fulfil our contractual obligations, including to verify your identity when transacting with us;
  8. We use your Contact Details to verify your identity and to inform you of facts relating to your use of the Website (ie to ensure that Shoppers receive their products, notifications regarding major updates or content you have posted or downloaded from the Website, customer service notifications, and to address copyright infringement or defamation issues). We may also use your Contact Details to inform you of competitions, promotions and special offers form us and/or our partners and/or affiliates, but only if you have given your prior consent to receiving such communications.
  9. We use your Transaction Details to keep transaction records and to comply with our other obligations and enforce our rights as per the T&C’s. We may also use these details to notify you about products or special offers you may be interested in, but only if you have consented to receiving such communications from us and to, on an aggregated anonymous basis, track sales, conduct market research and in so doing improve our product selection and services generally.
  10. We may use any Additional Details provided by you to enhance and personalize your browsing experience on the Website and for such other purposes as may be indicated to you at the time you agree to provide such Additional Details.
  11. We use the Third Party Details to be able to deliver the product you purchased for such third party to him/her and to contact such third party if need be to ensure delivery to him/her. We will not use such Third Party Details for any other purpose.

NOTE: Some of our business partners (e.g. advertisers) use their own cookies and/or widgets on our Website and we have no access to or control over such cookies or widgets. (Widgets are interactive mini-programs that run on our Website to provide specific services from another company (e.g. displaying the news, opinions, music, etc) and these widgets may collect certain of your personal information (eg your email address). Cookies may also be set by the widget to enable it to function properly.) Information collected by any such cookie or widget is governed by the privacy policy of the company that created it, and not by BiemBie. This Policy covers the use of cookies by BiemBie only and does not cover the use of cookies or widgets by any third party advertisers on the Website.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. When you enter sensitive information (such as a credit card number) on our www.BiemBie.co.za order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). If you have any questions about security on our Web site, you can contact us at info@biembie.co.za.

Links to Other Websites

Our Site includes links to other websites whose privacy practices may differ from those of BiemBie. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

How we protect & store personal information

  1. We store the personal information of our Customers and Visitors on our servers in South Africa. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities.
  2. If you are a legal entity and not an individual, we will liaise only with your named contact or alternative contact provided by your named contact. It is your responsibility to let us know of any changes to your named contact.

How we share personal information with others

  1. We DO NOT disclose any personally identifiable information about you or your children to anyone not doing work specifically for BiemBie such as a credit card processing company to bill you for goods and services, an email service provider to send out emails on our behalf, and a customer service provider to manage our help section. When you sign up for our services, we will share your personal information only as necessary for the third party to provide that service.
  2. An exception to this is when we believe in good faith that we are required to disclose such information by a law enforcement agency or court of law, and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
  3. On a very limited basis, we may allow carefully selected marketing partners to send postal mailings to members who have signed up to be on our direct mail list. These companies will never be given your email address and will not have access to any information about you other than your postal mailing address. If you wish to opt out of receiving these postal mailings you may do so by emailing us at info@biembie.co.za.
  4. We may share the personal information of each of our Visitors and Customers with:
    • Our service providers under contract who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
    • Other third parties, but only with your consent or direction to do so.
    • Also note that if BiemBie should sell, transfer or close its business, or undergo a merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation, then BiemBie shall be entitled to transfer, sell or assign any or all information collected via the Website (including your personal information) to one or more relevant third parties, but only to be used by them in accordance with the provisions of this Privacy Policy.
    • Note that BiemBie will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this Policy.

How you can access or change your personal information

If you would like to review or change the details that you have supplied us with at any time you can contacting us on info@biembie.co.za or call us on 060 743 0455. (Contact hours: Weekdays 8:00 – 17:00)

Non-personal information

Notwithstanding anything contained in this Policy regarding your information, the following information is not regarded as personal information for purposes of this Policy:

  1. Permanently de-identified information that does not relate and/or cannot be traced back to you specifically.
  2. We may compile, use, share and otherwise process such information as we deem fit.
  3. Non-personal statistical information collected and compiled by us. We own and retain all rights in such information.
  4. Information which you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes and you should accordingly be careful when deciding to share any of your personal information in such public environments.

You consent to the processing of your personal information

By accepting this Policy, you consent to our collection, storage, processing and disclosure of your personal information as described in this Policy.

Optional consent to marketing & service communications

Although you cannot opt out of receiving communications we need to send you relating directly to your Website purchases, you can opt out of receiving various other types of communications from us, being as follows:

  1. Sporadic alerts about exclusive discounts, special offers, sales and competitions.
  2. Regular newsletters to inform you about offers, hot products and other things that may be of interest to you (based on your selected interests and previous purchases) or to our Customers generally.
  3. You can opt out of service mails and notify us about your marketing communication references info@biembie.co.za. You can also opt out on a specific type of communication by following the unsubscribe link at the bottom of each email. While we do our best to act on your preferences as soon as we can, please be aware that it may take up to 14 days for changes to your preferences concerning newsletters or service emails to take effect.

Note: Should you require any further details regarding the Online Privacy Policy kindly contact us via info@biembie.co.za

Payment Information / Methods

EFT Payments

SID Instant EFT makes it easy to complete mobile or online payments within minutes. Simply:

    1. Select the EFT payment method.
    2. You will receive a invoice of your order.
    3. You have 60 min to complete a EFT payment transfer and forward a proof of payment in order to confirm your order. If not your order will cancel automatically. If you send us an proof of payment at a later stage there could have been changes to the stock availability or price.

Credit Cards

Credit cards are one of the most widely used online payment methods and we accept Visa and Mastercard credit card payments.

What information will we need?

  • Your 16-digit credit card number
  • The expiry date
  • The CVV number (that’s the last 3 digits on the back of your card)
  • Your name exactly as it appears on the front of the card

 Important

Payments on BiemBie are optimized for the latest browsers for security reasons. If you use an outdated browser (eg Internet Explorer 8 or 9), we recommend you update your browser before trying to shop on the website. For more info, please email info@biembie.co.za.

Purchases Delivery Information

Purchases from BiemBie

We deliver parcels within South Africa, and internationally. Delivery charges are calculated separately & after checkout based on the delivery destination, total value, weight and dimension of all products included in an order.

Purchases Delivery Area

Local Delivery

National Delivery

International Delivery

50km radius from Cape Town, Western Cape All areas All reasonable areas
Outlaying areas of Cape Town, Western Cape    

 Purchases Delivery Method

Local Delivery

National Delivery

International Delivery

To your door courier

To your door courier

International courier service

PLEASE NOTE:

  • A surcharge shall be levied on heavy or bulky items.
  • Free Delivery applies to major areas ONLY and all deliveries outside the designated major area’s will be calculated additionally. In which case the “Free Delivery” does not apply. The charge for this outlaying area delivery relies solely at the discretion of the company, BiemBie (PTY) Ltd.

Purchases International delivery

International deliveries is quoted separately and handled by a third party courier service.

Please note that additional import duties may be payable by recipients of goods in foreign countries. These import duties would be over and above the charges to ship your order from South Africa. BiemBie does not know what import duties/levies may be payable, and unfortunately cannot estimate such costs.  If you are ordering for delivery beyond our borders, please investigate whether any such import duties/levies would be payable on your order and, if so, the amount thereof.

Purchases Delivery Charges

  • All delivery charges are calculated automatically when completing the shopping cart.

National Delivery Charges (Listed as a guideline only)

Domestic Road Freight (ECO)

Main Areas

Minimum Charge.

Weight

Rate per extra kg

Bloemfontein

TBC

10

TBC

Durban

TBC

10

TBC

East London

TBC

10

TBC

George

TBC

10

TBC

Johannesburg

TBC

10

TBC

Port Elizabeth

TBC

10

TBC

Pretoria

TBC

10

TBC

Exceptions

  • Free delivery: calculated on your basket total, after vouchers and discounts have been deducted when these are available.
  • International delivery, domestic parcels over 10kg, and big and bulky orders are calculated separately.  Any surcharges will be calculated after you checkout.
  • Free Delivery applies to major areas ONLY and all deliveries outside the designated major area’s will be calculated additionally. In which case the “Free Delivery” does not apply. The charge for this outlaying area delivery relies solely at the discretion of the company, BiemBie (PTY) Ltd.

International delivery

International deliveries is quoted separately and handled by a third party courier service. Please note that additional import duties may be payable by recipients of goods in foreign countries. These import duties would be over and above the charges to ship your order from South Africa. BiemBie does not know what import duties/levies may be payable, and unfortunately cannot estimate such costs.  If you are ordering for delivery beyond our borders, please investigate whether any such import duties/levies would be payable on your order and, if so, the amount thereof.

Delivery times

Important things to note:

  • Delivery periods are only regarded as having commenced upon payment confirmation being received by BiemBie Pty (LTD). If paying with a specific credit card for the first time via the website, or if BiemBie regards the transaction to be large and/or unusual, BiemBie may carry out certain fraud checks with the cardholder’s bank and the delivery period shall only be regarded as having commenced upon completion of such checks.
  • Delivery periods are calculated based on business days only. Saturdays, Sundays and public holidays are not taken into account in calculating delivery periods. So, for example, if you order something over the weekend, the delivery period will only start running on the next business day.
  • If products with different delivery times are ordered together, the product with the longest delivery time will determine the delivery time of all the products in the order.  So, if you want to order various products where some have a shorter delivery period than others BiemBie recommends that you order such products separately from the products requiring longer delivery times.
  • BiemBie makes every effort to ensure that the information supplied on the website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform the Purchaser.

Local delivery

Note the following in particular:

  • Only “24 hour dispatch products” – these are products which get dispatched within 24 hours, which means you should receive them within 24 to 48 hours (calculated over business days).  However, this only applies:
    • for selected products (i.e. where the total order weight is under 3kg),
    • if you order the product before 12h00 on a business day (failing which, dispatch will be delayed to the next business day), and
    • if delivery is to be made to a main centre in South Africa. “Main centres” include any destination within a 50km radius of the following cities:  Pretoria, Johannesburg, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg and Nelspruit.  Delivery outside main centres is usually within 3-4 working days.
  • Ordering heavy items or parcels which weigh 10kg or more, or items which are flammable or hazardous may increase delivery times.

International delivery

Delivery usually takes place within 2 or 3 weeks after dispatch, however, seasonal peaks and delays at customs is outside the control of BiemBie and deliveries may take up to 12 weeks.

Purchase Return & Refund Policy

Refund Policy
(This document outlines the legal aspects of our Refund Policy)

This Refund Policy regulates the extent to which you may cancel your purchases made on the Website and be refunded there for, either before or after having received the product, as well as what your remedies are if the product you received is defective.  It also explains the process you need to follow in order to properly cancel a purchase, report a defect, arrange for a return etc.  You are not entitled to any refund, repair or replacement save to the extent that it is expressly provided for under this Refund Policy or if the seller of the product, in its sole discretion and without being obliged thereto, chooses to give you a refund, repair or replacement.

1. Your rights to cancel, return &/or be refunded

1.1 Early Cancellations
If you need to cancel your BiemBie order, you must cancel your order prior to 9AM on the business day after you place your order, send us an e-mail and note in the heading “Cancel this order # …..”
If our order has already been dispatched, it may be too late to cancel your order.
Most orders cannot be cancelled after 9AM on the next business day after they are placed, so act promptly if you wish to cancel. Without exception, orders that have already shipped cannot be cancelled.

1.2 Late Delivery & Stock Shortages
If a product you have purchased is not delivered within the agreed delivery period (or where no specific period was agreed, within 30 days after having purchased the product) you are entitled to cancel such purchase on 7 days written notice to the seller of such product. Should the product that you’ve ordered be out of stock, the seller thereof (i.e. BiemBie) will notify you thereof, whereupon:

  • in the event of a temporary out-of-stock situation, you shall be entitled either to cancel the order and be fully refunded, or to maintain the sale subject to a later delivery date as may be agreed;
  • in the event of a permanent out-of-stock situation, you shall be entitled to be fully refunded as a result of cancellation of the sale by the seller.

In being ‘fully refunded’ as aforesaid, you will be refunded the relevant purchase price and delivery charges, without having to pay any administrative or other charges.

1.3 Incorrect Product Delivered
If the incorrect product is delivered to you (i.e. it is not the product you purchased), please do not remove the product from its original packaging, open or use the product in any way. Please promptly contact the seller thereof (BiemBie), so that the seller can resolve the mistake by arranging to collect such product from you and deliver the correct product to you, as quickly as possible.

1.4 Non-defective products
Save for certain EXCEPTIONS (as listed below), you are entitled, after your receipt of a product purchased by you, to cancel that purchase within the relevant COOL OFF PERIOD specified below, and to obtain a refund, subject to being charged admin charges by the seller thereof for the return of the product.

COOL OFF PERIOD:

  • Products purchased from BiemBie:  10 days (5 days allowed for delivery). Product must be unopened.

Note that although you are entitled to ‘cool off’ and cancel your purchase as aforesaid, the product must be returned in the condition you received it and by following the procedure set out in the ‘Return & Refund Process’ section below. So, if you wish to return any non-defective product delivered to you for a refund as aforesaid, please do not remove the product from its original packaging and/or use the product.  No returns or refunds are allowed for opened goods. Remember that the seller may hold you liable for any damage you cause to the product (including its packaging) while in your possession.

POSSIBLE LENIENCY BY BIEMBIE: Although your right to return non-defective products bought from BiemBie are as set out above, if you want to return a non-defective un-opened product you purchased from BiemBie after the aforesaid 10 day cooling off period and/or the non-defective product returned is not in the same condition as when it was delivered to you, BiemBie may, in its sole discretion, decide to nevertheless give you a partial refund on that purchase.

1.5 Defective Products
We want you to be pleased with your BiemBie Product purchase. If you receive a product that is not functioning properly, please call our customer service department at 060-743-0455 or via e-mail.
GENERAL RULE:  If, within 10 days after delivery of a product –

  • you find that the product is defective/faulty, or unsuitable for the purpose for which it was indicated in the product description (or otherwise generally intended), or not legal, or not reasonably durable (based on circumstances and product type) (hereinafter referred to as being “Defective”); and
  • you return such product to the seller in the manner set out in the “Return & Refund Process” section below (being the ONLY manner in which returns will be accepted by the relevant seller);

and the product is subsequently found –

  • to indeed be Defective, you are entitled to either (a) have the product repaired or replaced at the seller’s expense, or (b) be fully refunded;
  • NOT to be Defective, you will not be entitled to any refund, or free replacement or repair, and you may be liable for the costs incurred in having such product collected from and returned back to you.

Any replacement of a parallel import good may be with another parallel import good.
WHEN IS THE PRODUCT ‘DEFECTIVE’?  Please note that the following issues/problems will NOT render the product damaged, defective or unsuitable as aforesaid and will not entitle you to any repair, replacement or refund:

  • Faults resulting from normal wear and tear;
  • Where you, or someone unauthorised to do so by the seller, has altered, repaired or damaged the product (via misuse or abuse). IMPORTANT: you should refuse to accept delivery of any product which is visibly damaged, and if you only discover the damage after the courier has left, then you must report it to the seller (i.e. BiemBie) as soon as possible and within 48 hours.  If only reported after 48 hours, it is reasonable for the seller to determine that the damage was caused post delivery;
  • Where a toy is not suitable for your child because of his/her age, but the toy is only suitable for children over a certain age, as may be expressly indicated, or reasonably obvious from the nature of the toy;
  • Where an item of furniture doesn’t fit into your room because you have incorrectly estimated/measured the size;
  • Where the colour of a product does not precisely match the colour thereof as depicted on the Website, given that the way colours reflect in product photographs on the Site is dependent on the photographic lighting that was used as well as your computer screen colour and contrast settings etc;
  • Used products not being in an ‘as new’ condition. Note that although BiemBie only sells new products,

EXCEPTIONS TO THE GENERAL RULE:

  • Special Offers: If the product was ordered pursuant to a “Special Offer” and such product is no longer being offered at the special price, should you elect to have the product repaired or replaced (as opposed to being refunded), you acknowledge and accept that the seller may only be able to repair, not replace same.
  • Manufacturer Warranties/Guarantees: Certain products may carry additional manufacturer’s warranties/guarantees which are wider in scope, and/or longer in duration, than the 3 month warranty generally provided (as discussed above).  POSSIBLE LENIENCY BY BiemBie: Although your rights in relation to Defective products are as set out above, if you return an allegedly Defective product you purchased from BiemBie and, following inspection thereof it cannot be established with certainty that the product is Defective, BiemBie may, in its sole discretion, nevertheless decide to give you a partial refund on that purchase or to effect a repair or give you a replacement at a reduced cost.

2. Return & Refund process

2.1 Purchases from BiemBie

RETURNS:  If you want to return a product you have purchased from BiemBie for any reason permitted under this Refund Policy, you must in all instances first notify BiemBie thereof to inform us of the reason for your return by contacting us via email at: info@biembie.co.za.  Once you have successfully logged your return, BiemBie will issue you with a returns authorisation number (“RA Number”) and arrange for the collection of the product from you.  You must ensure that the product to be collected by the courier is packed so as to comply with the following:

  • the product is properly protected;
  • save where being returned due to being defective, the product is still in its original packaging, together with all accessories, instructions and documentation (if any), and in perfect condition for the purposes of resale (ie the product must not be damaged, scratched, soiled, and in the case of electronic hardware, the adhesive screen covers must not have been removed); and
  • aforesaid RA Number is accurately reflected in/on the parcel

Please note: BiemBie reserves the right to deduct any associated fees and shipping costs from your refund along with a 20% restocking fee. Returned items must be in new condition, un-assembled and in the original packaging.

REFUNDS: Should you be entitled to a refund for any reason, such refund shall be effected in the same manner in which your payment was made (ie by processing the refund against your credit card) EXCEPT where the card payment has been settled or payment was made via EFT, bank deposit or the supplied bank account.  Note that for EFT and bank deposit payments, you have the right to request that the relevant amount instead be paid back into your bank account (and note that we will only pay back into your bank account and not a third party’s bank account), or you can receive a promotional code to use on your next www.BiemBie.co.za purchase.

NOTE: BiemBie does not offer any product exchanges.

Great service thank you

Leora

Excellent service, thanks so much!

Kind Regards,

Jeanne-Marie

I was very happy thank you.

Karen

-It was extremely easy to place an order.

-It was also extremely easy to pay and good communication received regarding payment methods.

-I was super impressed that I received the goods the very next day (even though it was said that it could take 2-4 days). That was great!

Monique

Hi there

Your service has been outstanding. Thank you. I have already recommended your company to a number of people.

Have a great day further and God Bless

Kind Regards

Lucille

Hi there,

We have rented Biembie playtime equipment for birthdays for a few years now and each time have been so pleased with the wonderful service we have received! The whole process, from placing the order online, paying and delivery of the equipment is totally flawless, efficient and hassle free. Everything is run seamlessly and in such a friendly way and the play equipment is always a hit with the kids! Thank you for your amazing service. We will happily be back!

Kind regards

Sam

– Extremely good service

-Thank you

-Great value for money, I will be using you for Christmas and birthdays.

Brett

– Great response to queries via online chat

– On time service delivery and convenient payment options

– Good quality products

Jade

– Equipment in good order – safe and very enjoyable for the children.  My son (5yrs) and daughter (2 yrs) loved playing with it.

– Ideal party fun for the children.

– Delivery and order process very professional and friendly!

Annemie

I was very impressed!

Esti